ACCEPTED PAYMENT MODES
We accept a variety of payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express, Diners Club, UCB
- Debit Cards: All major banks (Visa, MasterCard, Maestro)
- Net Banking: Available for all leading banks
- Physical Cheque or Demand Draft: Issued by all leading banks
- Online Bank Transfer
- Cash on Delivery (COD
HIDDEN COSTS There are no hidden costs associated with purchasing Victory ElixirAqua. The price displayed at checkout is the final amount you will pay. No additional fees will be added.
PAYMENT SECURITY
IS IT SAFE TO SHARE MY CREDIT/DEBIT CARD DETAILS?
Yes, your payment information is highly secure. We utilize leading payment gateways with SSL encryption to protect your data. Our payment partner adheres to stringent security standards, ensuring the safety of your transactions.
HOW DOES VICTORY ELIXIRAQUA ENSURE TRANSACTION SAFETY?
To enhance security, we implement an extra layer of authentication for online transactions. This may involve entering a password or code after providing your card details, a process known as VBV (Verified by Visa) or MSC (MasterCard SecureCode), which helps protect your transaction from unauthorized access.
HOW DO I REGISTER MY CARD FOR EXTRA PASSWORD PROTECTION?
The registration process for VBV/MSC varies by bank. Please contact your card issuer to register your card for this additional security feature.
WHAT IF I EXPERIENCE A FAILED TRANSACTION?
If a transaction fails, please verify:
- Your payment details and billing address are correct.
- Your internet connection is stable. If your account is debited but the transaction fails, the amount will be refunded within 10-15 working days. For further assistance, please contact us at support@victoryelixiraqua.com.
RETURNS & EXCHANGE POLICY
CAN I RETURN OR EXCHANGE PRODUCTS PURCHASED? Victory ElixirAqua has a no exchange, no return policy. However, if you receive a damaged or incorrect product, we will send the correct item at no additional cost once we receive the original item. If necessary, we will reimburse courier charges as store credit.
HOW TO ADDRESS ISSUES WITH AN ORDER?
For any order-related issues, please email us at support@victoryelixiraqua.com with your order number. Common issues include:
- Payment completed but no order confirmation received.
- Order marked as delivered but not received.
- Received damaged or incorrect product.
WHAT IF I RECEIVE THE WRONG PRODUCT?
If you receive an incorrect product, please contact us at support@victoryelixiraqua.com for a resolution.
ARE THE PRODUCTS GENUINE?
All products are 100% genuine and sourced from trusted brands. If you suspect any issues, please reach out to us for investigation.
WHAT IF CUSTOMER SERVICE DOESN'T RESOLVE MY ISSUE?
If you are not satisfied with the resolution from customer service, you can escalate the issue by emailing our management team at support@victoryelixiraqua.com.
REFUNDS
HOW DO I GET A REFUND FOR A CANCELED OR RETURNED ORDER? Refunds will be processed using the original payment method. In some cases, we may request account details for the refund or offer store credit for future purchases.
WHEN WILL I RECEIVE MY REFUND?
Refunds typically take 7-21 working days but may be processed sooner depending on the bank and payment gateway. For more details, refer to our Terms & Conditions.